Privacy Policy for Fann

Last Updated: 25th May 2024

1. Information We Collect

1.1 Information You Provide to Us

Creators: When you sign up as a creator, we collect your name, username, email address, phone number, payment information (handled via Stripe), and transaction histories.
Subscribers: When you sign up as a subscriber, we collect your name, username, email address, and payment information (handled via Stripe).

1.2 Information We Collect Automatically

Location Data: We collect location data for analytics purposes, in line with app store policies.
Device Information: We collect information about the devices you use to access the Platform, including IP address, browser type, and operating system.

2. How We Use Your Information

2.1 Providing and Improving Our Services

We use the information we collect to:

  • Provide, operate, and maintain the Platform.
  • Personalize your experience on the Platform.
  • Improve and develop the Platform based on analytics and user feedback.

2.2 Sharing Your Information

We may share your information with:

  • Analytics Providers: To help us understand how users interact with the Platform and improve our services.
  • Stripe: To process payments and manage payment-related information.

3. User Interactions

3.1 Interaction Features

Users can interact with each other through comments and messages on the Platform.

3.2 Community Guidelines

While we are in the process of developing comprehensive community guidelines, we expect users to engage respectfully and responsibly with one another.

4. Payment Information

4.1 Payment Details

Payment information and details regarding subscriptions are handled securely via our payment processor, Stripe.

4.2 Data Security

We do not store any payment information on our own servers. All payment-related data is handled and stored securely by Stripe.

5. Data Storage and Retention

5.1 Payment Information

Payment information and details regarding subscriptions are securely stored by our payment processor, Stripe. We do not store any payment information on our own servers.

5.2 User Data

User data collected through the Platform is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

6. Data Security

6.1 Safeguarding User Data

We employ industry-standard practices to safeguard the data of our users. This includes encryption, secure storage policies, and regular security audits.

6.2 Incident Response

In the event of a data breach or security incident, we will promptly notify affected users and take all necessary measures to mitigate the impact and prevent future occurrences.

7. User Rights and Choices

7.1 Access and Modification

Users have the right to access and modify their personal data stored on our Platform. They can do so by accessing their account settings or by contacting our support team.

7.2 Account Deletion

Users can delete their accounts at any time, which will permanently remove all data associated with their account from our systems. We only retain data that we are legally required to keep.

8. Children's Protection

8.1 Age Restriction

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8.2 Parental Oversight

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us so that we can take appropriate action.

8.3 Changes to Children's Protection Policy

We reserve the right to update our Children's Protection Policy from time to time to reflect changes in our practices or legal requirements. These changes will never enable access to our platform by children under 18.

9. Third-Party Services

9.1 Payment Processing

We use Stripe to handle payment processing on our Platform. When you make a payment, your payment information is securely transmitted to and processed by Stripe. We do not store any payment information on our servers.

9.2 Push Notifications

We use OneSignal for push notifications on our Platform. OneSignal collects device information, including location, to provide you with relevant notifications. You can manage your notification preferences through your device settings.

9.3 Compliance

Both Stripe and OneSignal are industry-standard services that comply with relevant privacy laws and regulations. We review their privacy policies regularly to ensure compliance with our own privacy practices.

10. Legal Compliance

10.1 Applicable Laws

We comply with the laws and regulations of the United Kingdom, including the General Data Protection Regulation (GDPR), regarding the collection, use, and retention of personal data.

10.2 Data Protection Officer

While we do not have a designated Data Protection Officer, we are committed to protecting your privacy rights. If you have any questions or concerns about our privacy practices, please contact us directly.

Contact us

You can contact us via:

Huffy Dating LTD 86-90 Paul Street, London. EC2A 4NE.

Email: support@fann.co